AI & CX
Vodafone AI Chatbot
Cut customer-care costs by €800k a year while doubling retention.
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Product Owner · Product Designer · Gold Coast, Australia
I ship AI-driven products that customers actually use.
Ex-Vodafone product owner and designer. I've led a €1.2m AI integration, designed an app used by 25,000 teenagers, and helped a fintech tell the story behind a $100m raise. Certified Scrum Product Owner.
€0k
Annual savings from the AI chatbot I owned
+0%
NPS uplift, retention doubled 40% → 80%
0
Users of the teen online-safety app I designed
$0m
Equity raise supported by my investor storytelling
Selected Work
Case studiesProduct Design
Teen Online-Safety App (Tozi)
25,000 users and 60% retention for the Vodafone Foundation.
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FinTech
Bridgit: Building the Case for a New Way to Lend
Turning responsible-lending policy into product, supporting a $100m raise.
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Concept · 2026
ConceptCareMatch
A matching platform bringing transparency and choice to NDIS support work — designed from inside the system.
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About
I'm Eimear — an Irish product owner and designer now based on the Gold Coast.
I trained in Product Design in Dublin, which led me to Vodafone where I was promoted early from the graduate programme, and moved to Australia to build products here for the long term.
I work at the intersection of research, narrative and delivery: I find out what customers actually need, turn it into something buildable, and tell the story that gets it shipped.
- Certified Scrum Product Owner (Scrum.org)
- AI Strategy & Management (RMIT)
- Winner, Innovation of the Year — Irish Loyalty & CX Awards 2023
Contact
Let's talk.
Open to product owner, business analyst and product design roles across the Gold Coast, Brisbane and remote-first teams.